The Voice of Customer Platform
NeosVoc is the platform for creating, sending, collecting, and analyzing your customers' feedback.
Main features
- allows you to create any type of listening path and survey
- collects all types of feedback throughout the Customer Journey, both physical and digital
- activates surveys on multiple channels: Web Interview, SMS, FB Messenger, WhatsApp, Alexa, API
- allows the analysis of structured and unstructured data through Artificial Intelligence
- it comes with a Dashboard to consult the collected feedback results in real-time
- natively integrable with any company technology, in a fully omnichannel perspective
The platform is available in three versions, according to your needs
- Professional
- Enterprise
- Unlimited
Psychographic Profiling
NeosVoc has created Psychographic Profiling models aimed at the study and in-depth understanding of audiences, specific to each sector.
All models
- Strategic positioning & Brand Image
- Retail
- Furniture
- Luxury & Fashion
- Tourism and Hospitality
- Churn Prediction Model for Finance and Insurance
- Green Potential Detection Model for Multiutilities and territories
- Political and Electoral
- Voice of Employee: Leadership model for HR
- Atlas of People: model for the Corporate Climate & Employee Engagement
Consulting Services
In addition to the platform, NeosVoc offers custom research services and personalized strategic consulting, aimed at a deeper and tailored understanding to each company's needs. We use every type of methodology, from the most traditional to the most innovative.
Market Research
- Customer Profiling & Cluster Analysis
- Brand Awareness and Strategic Positioning
- Benchmarking and Competitive Positioning
- Brand Image
- Customer Satisfaction & NPS
- Price Sensitivity Model
- Usability Test
- Mystery Shopping
- Focus Groups
- In-depth Interviews
- Sentiment Analysis
- Semiotic Analysi
Strategic Consulting
- Customer Base Data Enrichment
- Profiled Lead Generation
- Co-creation Workshops for Brand Identity & Strategy
- Customization of communication strategies based on audience profiling
